A booking and operations platform for sports facility owners in the UAE
Scheduling, staff roles, automated notifications and financial reporting in one platform, launched in four months ahead of peak season.
- Partner
- A UAE sports facility booking platform
- Period
- 4 months
- To launch
- 4 months
- Live ahead of the UAE peak season
- Report types
- 3
- Availability, financial and facility overview
- Staff roles
- Custom
- Owners define who can see and do what
The challenge
Owners of football, tennis and other sports facilities managed bookings, pricing and staff by hand. They had no safe way to delegate tasks and no view of utilization or income without keeping their own records.
What we built
A Next.js platform where owners set availability and pricing per pitch, accept or reject bookings, assign staff roles through Auth0, and see availability, financial and facility reports. AWS SES sends an email for every booking confirmation, change or cancellation.
What was delivered
- Owner dashboard for availability, pricing and booking decisions
- Predefined and custom staff roles with access limited to each role
- Automated booking emails and reporting on usage and income
Partner background
Our partner operates a sports facility booking platform in the UAE. Owners of football, tennis and other pitches use it to run their facilities. As interest in sport across the region grew, the partner needed a system that reduced owners' administrative work while keeping bookings and accounts secure.
The challenge
Running a facility by hand
Owners needed to manage availability, several booking types, pricing and requests in one place, quickly and without technical knowledge.
No safe delegation
There was no permission layer, so owners could not give staff access to specific functions without exposing everything.
No view of the business
Utilization, booking history and financial performance were invisible without manual record keeping.
Growth and security
The partner planned to expand across the UAE, so owner accounts and their data had to stay protected as the number of facilities grew.
Objectives
- Automate scheduling and booking management
- Let owners assign predefined roles and create custom ones
- Simplify secure sign-in for owners and staff
- Give owners reports on availability, bookings and income
- Verify the platform with unit, integration and end-to-end tests
Our role
CharCentric designed and built the platform, from the owner dashboard and access model to notifications, reporting and automated testing.
Scope and timeline
The platform covered availability scheduling, role-based access, automated notifications and financial reporting. It was built and launched in four months, ahead of the peak season.
Approach
Design for the owner
Every frequent task, such as setting availability, adjusting a price or answering a booking request, takes a single action from the dashboard.
Use a proven identity service
Auth0 handles sign-in and role-based access, so security relies on an established service rather than custom authentication code.
Automate the follow-up
Notifications are sent by AWS SES whenever a booking is created, changed or cancelled, so no one has to remember to inform the people involved.
Implementation
Owner dashboard
Availability schedules per pitch, pricing by time slot and demand, and real-time booking requests that can be accepted or rejected with one action.
Roles and access
Owners assign Booking Manager, Pitch Manager or Accounting Manager roles, or create custom roles with specific permissions. Staff see only what their role allows.
Notifications
Booking confirmations, changes, cancellations and account updates are emailed automatically through AWS SES.
Reporting
Availability reports show usage and high-demand slots. Financial reports show profit and outstanding payments. A facility overview shows status, maintenance and upcoming bookings.
Testing
Unit, integration and end-to-end tests cover bookings, payments, notifications and reports.
Tools and technologies
| Tool | Purpose |
|---|---|
| Next.js | Web application |
| Auth0 | Sign-in and role-based access |
| AWS SES | Automated email notifications |
| Automated tests | Unit, integration and end-to-end |
What was delivered
- To launch
- 4 months
- Role-based access
- Auth0
- Staff roles
- 3 + custom
- Report types
- 3
- A live booking and operations platform for facility owners
- Role-based staff access with custom roles
- Automated notifications for every booking event
- Availability, financial and facility reports
Why it matters
Small operators rarely have time for administration or software that needs training. A platform that turns daily tasks into single actions, and makes delegation safe, lets them spend their time on the facility itself.
If your organization is facing a similar challenge, we would be glad to discuss it.